Terms & Conditions

Last updated: January 2026

Welcome to FEO Transportation. These Terms & Conditions govern your use of the FEO Transportation website and your booking or use of our transportation services. By accessing our website, requesting a quote, making a reservation, or using our services, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use our website or transportation services.

1. About FEO Transportation

FEO Transportation is a private luxury transportation and chauffeur service based in El Monte, California.

FEO Transportation
TCP: 51739-A
3507 Gilman Road
El Monte, California 91732
Phone: +1 626 417 8055
Email: feotransportationservices@gmail.com

We provide private transportation services for business and personal travel, including airport transportation, private chauffeur services, corporate travel, long-distance transportation, special events, and other transportation requests.

2. Use of Our Services

Our services are available to individuals, families, businesses, executives, groups, and other customers requiring private transportation.

When booking a service, you agree to provide accurate and complete information, including where applicable:

• Full name

• Phone number

• Email address

• Pickup location

• Drop-off location

• Date and time of travel

• Number of passengers

• Flight information

• Number of luggage items

• Car seat requirements

• Additional transportation requirements

You are responsible for ensuring that the information provided during booking is accurate and up to date.

3. Reservations and Booking Requests

Submitting a booking request through our website, by phone, by email, or through another communication channel does not necessarily guarantee that transportation has been confirmed.

A reservation is considered confirmed only after FEO Transportation has accepted the request and provided confirmation.

Availability may depend on:

• Vehicle availability

• Chauffeur availability

• Requested date and time

• Pickup and destination locations

• Number of passengers

• Luggage requirements

• Special transportation requirements

FEO Transportation reserves the right to decline a booking request when we are unable to provide the requested service.

4. Quotes and Pricing

Transportation rates may vary depending on the details of the requested trip.

Factors that may affect pricing include:

• Pickup and drop-off locations

• Distance and duration of the trip

• Date and time

• Vehicle type

• Number of passengers

• Special requests

• Airport or event requirements

• Additional waiting or service requirements

Any quote provided by FEO Transportation is based on the information supplied by the customer and may be subject to change if the trip details change.

The final price applicable to a confirmed reservation will be communicated to the customer.

5. Changes to a Reservation

Customers should contact FEO Transportation as soon as possible if they need to change their:

• Pickup or drop-off location

• Travel date

• Pickup time

• Number of passengers

• Vehicle requirements

• Flight information

• Other booking details

Changes are subject to availability and may result in a revised price.

FEO Transportation cannot guarantee that requested changes can be accommodated after a reservation has been confirmed.

6. Cancellations

Cancellation requests should be communicated to FEO Transportation as soon as possible using the contact information provided on our website.

Any cancellation fees, refund eligibility, or applicable charges will depend on the specific reservation and the terms communicated to the customer at the time of booking.

Where a separate written booking agreement or confirmation provides specific cancellation terms, those terms will apply to that reservation.

7. Airport Transportation and Flight Information

For airport transportation, customers are responsible for providing accurate flight information when requested.

FEO Transportation may use available flight information to coordinate airport pickups and monitor travel schedules.

Flight delays, cancellations, diversions, airport restrictions, traffic conditions, weather, and other circumstances outside our control may affect pickup and arrival times.

Customers should notify FEO Transportation as soon as possible of any changes to their flight or travel plans.

8. Pickup and Drop-Off

Customers are responsible for being ready at the agreed pickup location and time.

Our chauffeurs will make reasonable efforts to arrive according to the confirmed reservation details. However, actual travel times may be affected by traffic, road conditions, weather, accidents, airport conditions, public events, construction, or other circumstances beyond our control.

Customers should provide accurate pickup instructions, including building entrances, hotel information, terminal details, or other relevant information when necessary.

9. Passenger and Luggage Requirements

Customers are responsible for providing accurate information regarding the number of passengers and luggage items.

Vehicle selection may depend on passenger capacity and available luggage space.

FEO Transportation reserves the right to refuse transportation when the number of passengers or amount of luggage exceeds the safe or legal capacity of the assigned vehicle.

Customers should notify us in advance of oversized luggage, special equipment, mobility requirements, or other unusual transportation needs.

10. Child Safety and Car Seats

Customers are responsible for informing FEO Transportation of any children traveling in the vehicle and requesting appropriate car seat requirements when applicable.

Customers must provide accurate information regarding the number and type of car seats needed.

Transportation involving children must comply with applicable California laws and regulations.

11. Passenger Conduct

Passengers are expected to behave respectfully and safely while using FEO Transportation services.

Customers and passengers must not:

• Engage in threatening, abusive, or violent behavior

• Damage the vehicle

• Interfere with the chauffeur’s ability to operate the vehicle safely

• Engage in unlawful activity

• Create unsafe conditions for the chauffeur or other passengers

• Violate applicable laws or regulations

FEO Transportation may terminate a trip when passenger conduct creates a safety risk or prevents the chauffeur from safely providing the service.

Additional charges may apply for damage or extraordinary cleaning caused by a passenger, where permitted by applicable law and the applicable booking terms.

12. Smoking and Prohibited Activities

Smoking or other activities prohibited by applicable law or the vehicle’s operating requirements are not permitted inside FEO Transportation vehicles.

Passengers must comply with all applicable laws and reasonable safety instructions provided by the chauffeur.

13. Vehicles

FEO Transportation operates a premium fleet intended to provide comfortable and professional transportation.

A specific vehicle may be requested but is subject to availability. FEO Transportation may substitute a vehicle when necessary due to maintenance, availability, safety, operational requirements, or circumstances beyond our reasonable control.

Any replacement vehicle will be selected to reasonably accommodate the customer’s transportation requirements whenever possible.

14. Chauffeurs

FEO Transportation works with experienced, licensed, and professional chauffeurs who are expected to provide courteous, safe, and professional transportation services.

Chauffeurs are responsible for operating vehicles safely and in accordance with applicable laws and regulations.

Customers must follow reasonable instructions provided by the chauffeur relating to passenger safety and vehicle operation.

15. Service Delays and Circumstances Beyond Our Control

FEO Transportation will make reasonable efforts to provide reliable and punctual transportation.

However, we are not responsible for delays, cancellations, or service interruptions caused by circumstances outside our reasonable control, including but not limited to:

• Traffic congestion

• Accidents

• Road closures

• Construction

• Severe weather

• Natural disasters

• Airport delays or restrictions

• Flight delays or cancellations

• Public events

• Government actions

• Mechanical or operational emergencies

• Other unforeseen circumstances

Where reasonably possible, FEO Transportation will communicate significant changes or delays to the customer.

16. Third-Party Services and Links

Our website may contain links to third-party websites, services, maps, booking systems, or other resources.

These third-party services may have their own terms and privacy policies. FEO Transportation does not control and is not responsible for the availability, content, policies, or practices of third-party websites.

Customers should review the applicable terms and privacy policies of any third-party service they use.

17. Website Use

You agree to use the FEO Transportation website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities

• Attempt to gain unauthorized access to the website or its systems

• Interfere with the operation or security of the website

• Submit false or misleading information

• Copy, reproduce, or misuse website content without authorization

FEO Transportation reserves the right to restrict or terminate access to the website where misuse or unauthorized activity is identified.

18. Intellectual Property

Unless otherwise stated, the content displayed on the FEO Transportation website, including text, logos, graphics, images, design elements, and other materials, is owned by or licensed to FEO Transportation.

Website content may not be reproduced, modified, distributed, republished, or commercially used without prior written permission, except where permitted by applicable law.

19. Privacy

FEO Transportation respects the privacy of its customers and website visitors.

Information collected through the website or during the provision of transportation services may include names, contact information, pickup and drop-off locations, booking details, flight information, passenger information, and technical information.

Personal information is used for purposes including processing bookings, responding to inquiries, providing transportation services, improving our website and services, communicating service-related information, and complying with legal obligations.

FEO Transportation does not sell, rent, or trade customers’ personal information to third parties.

For additional information about how personal information is collected, used, and protected, please review our Privacy Policy.

20. Limitation of Liability

To the extent permitted by applicable law, FEO Transportation will not be responsible for losses, delays, damages, or expenses resulting from circumstances outside its reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

FEO Transportation does not guarantee that transportation services will always be uninterrupted, completely error-free, or available at all times.

21. Customer Responsibility

Customers are responsible for:

• Providing accurate booking information

• Providing accurate contact information

• Arriving at the agreed pickup location on time

• Providing accurate passenger and luggage information

• Informing FEO Transportation of relevant changes to their travel plans

• Following applicable laws and safety requirements

• Following reasonable instructions from the chauffeur

Failure to provide accurate information may affect the availability, timing, vehicle assignment, or cost of a transportation service.

22. Service Availability

FEO Transportation primarily serves California and surrounding areas. Service availability depends on the requested route, date, time, vehicle availability, and operational considerations.

A service request outside our normal operating area may be accepted at FEO Transportation’s discretion.

23. Changes to These Terms

FEO Transportation may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices, or applicable legal requirements.

Updated Terms & Conditions will be posted on this page with a revised “Last updated” date.

Your continued use of our website or services after changes are posted constitutes acceptance of the updated terms, to the extent permitted by applicable law.

24. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the State of California, without regard to conflict-of-law principles.

Any disputes shall be handled in accordance with applicable California law and the jurisdiction of the appropriate courts.

25. Contact Us

If you have questions about these Terms & Conditions or our transportation services, please contact us:

FEO Transportation
TCP: 51739-A
3507 Gilman Road
El Monte, California 91732

Phone: +1 626 417 8055
Email: feotransportationservices@gmail.com

We are available to assist with questions regarding bookings, transportation services, changes, and other service-related matters.